Refund Policy

Effective Date: 10/10/2024

At Electen, Digital Agency, we strive to deliver high-quality digital services tailored to your needs. However, we understand that circumstances may arise where you need to cancel or modify your service plan. Please review our Refund Policy carefully to understand how we handle such situations.


Cancellation Policy

1. Service Cancellation

  • You may cancel your service plan within 7 days of the initial purchase or agreement date.

  • To initiate a cancellation, please contact our support team via email at hello@electen.in or call us at +91 7865048603.

2. Refund Eligibility

  • If you cancel your service within the specified 7-day period, you may be eligible for a full or partial refund.

  • Refunds will be processed within 7 working days from the cancellation date.

  • The refund amount will be determined based on:

    • Services rendered up to the point of cancellation.

    • Any setup or administrative fees incurred.

3. Non-Refundable Services

  • Certain services, such as domain registration, website hosting, and third-party expenses, are non-refundable.

  • These will be clearly outlined in your service agreement.


Modifications to Services

1. Service Upgrades/Downgrades

  • If you wish to upgrade or downgrade your service plan, please contact our support team.

  • Changes to your plan will be effective from the next billing cycle.

2. Adjustments to Charges

  • For plan downgrades, a prorated refund will be issued for the unused portion of the service.

  • For upgrades, additional charges will apply.


Termination of Services

1. Termination by Client

  • You may terminate your ongoing services at any time.

  • Refunds are not available for services terminated after the initial 7-day cancellation period.

2. Termination by Electen, Digital Agency

  • We reserve the right to terminate services in cases of:

    • Breach of our terms and conditions.

    • Non-payment.

    • Any other reason deemed necessary.

  • In such cases, a prorated refund may be issued based on the unused portion of the service.


Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at:
Email: hello@electen.in
Phone: +91 7865048603


Please Note:
This Refund Policy is subject to change without notice. We recommend reviewing this policy periodically for updates.

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