Privacy Policy

Effective Date: [10/10/2024]


Introduction

Electen, Digital Agency (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

This policy applies to all visitors, users, and customers of our website and services, including those who browse, interact, or engage with our offerings.


Definitions

  • Service: Refers to the services provided by Electen, Digital Agency, including web design, social media management, video editing, graphic design, and YouTube SEO.

  • Personal Data: Information that can be used to identify you as an individual, such as your name, email address, or contact details.

  • Usage Data: Information collected automatically when you use our website, such as your IP address, browser type, and pages visited.

  • Cookies: Small files stored on your device that help us improve your experience on our website.


Information We Collect

We collect the following types of information:

1. Personal Data
When you use our services or contact us, we may collect:

  • Your name

  • Email address

  • Phone number

  • Company name (if applicable)

  • Physical address (if required for service delivery)

  • Payment information (processed securely by third-party providers)

2. Usage Data
We automatically collect information about how you interact with our website, including:

  • IP address

  • Browser type and version

  • Pages visited and time spent on each page

  • Device type and operating system

  • Referring website or source

3. Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Remember your preferences

  • Analyze website traffic and performance

You can control or disable cookies through your browser settings, but this may affect your ability to use certain features of our website.


How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services

  • Communicate with you about your inquiries, projects, or account

  • Improve and personalize your experience on our website

  • Process payments and invoices securely

  • Send you updates, promotions, or marketing materials (with your consent)

  • Monitor and analyze website usage to improve our services

  • Protect against fraud, security risks, or legal compliance


SMS Communications

If you provide your phone number, we may send you:

  • Transactional SMS: Updates about your account, project status, or service-related notifications.

  • Promotional SMS: Information about new services, special offers, or updates from Electen, Digital Agency.

You can opt out of promotional SMS messages at any time by following the instructions in the message or contacting us directly.


Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.


Data Sharing and Disclosure

We do not sell or rent your Personal Data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may engage third-party vendors to assist with payment processing, analytics, or marketing. These providers are contractually obligated to protect your data.

  • Legal Requirements: We may disclose your information if required by law, subpoena, or to protect our rights, property, or safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.


Security of Your Data

We take reasonable measures to protect your Personal Data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.


Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.


Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If you believe a child has provided us with their information, please contact us immediately.


Your Rights

You have the right to:

  • Access, update, or delete your Personal Data

  • Opt out of marketing communications

  • Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at [Insert Contact Email].


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.


Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: hello@electen.in
Phone: +91 7865048603
Address: Malda, West Bengal, India

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